Careers · Open role
Product & Client Solutions Lead — AI, Automation & Digital Platforms
Lead client discovery, workflow analysis, product scoping, and delivery coordination for TYSAPA’s AI-enabled operational platforms.
TYSAPA is looking for a Product & Client Solutions Lead to connect client needs with practical digital solutions. This role is responsible for understanding how organizations actually work: their documents, approvals, records, handoffs, reporting needs, pain points, and operational constraints.
The person in this role will help define what should be digitized, what can be automated, where AI may create value, and what should remain under human control. This is not a pure sales role and not a simple project coordination role. It is a practical product, business analysis, and delivery role for someone who can turn unclear operational problems into clear solution requirements.
The ideal candidate should be comfortable speaking with clients, documenting workflows, preparing solution briefs, coordinating with developers and AI engineers, and supporting implementation from discovery to rollout.
Role & responsibilities
- Lead client discovery sessions to understand workflows, documents, systems, users, bottlenecks, and operational risks.
- Map current-state and future-state workflows for digitization, automation, dashboards, and AI-assisted processes.
- Translate client needs into product requirements, user stories, data fields, process flows, and acceptance criteria.
- Identify where AI can add real value and where simpler workflow logic or software rules are more appropriate.
- Prepare solution briefs, implementation scopes, product specifications, project notes, and client-facing documentation.
- Coordinate with full-stack engineers, AI/data engineers, UI/UX designers, QA/DevOps, and client stakeholders.
- Support project planning, timeline tracking, delivery priorities, testing, training, and rollout preparation.
- Help manage client expectations, scope changes, feedback, risks, and follow-up actions.
- Support demos, workshops, pilot planning, user acceptance testing, and post-launch improvement discussions.
- Help convert repeated client needs into reusable TYSAPA modules, templates, and implementation playbooks.
Requirements
- Experience in product management, business analysis, solution consulting, digital transformation, software delivery, or operations.
- Ability to understand real business workflows and convert them into structured technical requirements.
- Strong communication, writing, documentation, and presentation skills.
- Comfortable working with both technical and non-technical stakeholders.
- Familiarity with workflow platforms, dashboards, document processes, approval systems, CRM/ERP systems, or business software.
- Basic understanding of AI, automation, data systems, APIs, and software platforms.
- Ability to manage scope, priorities, client feedback, and delivery expectations.
- Experience in finance operations, healthcare operations, logistics, real estate, professional services, education, or public-sector workflows is helpful.
- Experience preparing proposals, process maps, product briefs, or implementation plans is a strong advantage.
Benefits
- Direct involvement in real client projects from discovery to delivery.
- Opportunity to shape TYSAPA’s solution design, delivery standards, and product direction.
- Work closely with leadership, engineers, AI specialists, designers, and client teams.
- Exposure to applied AI, workflow automation, dashboards, document systems, and operational platforms.
- Flexible collaboration structure depending on experience, availability, and project pipeline.
- A practical environment focused on useful systems, not technology hype.
Ready to apply?
Applications are submitted through our secure web form only—not by email.